Returns and exchanges
7-day returns, with approval from our store team.
Request within 7 days of delivery
For a change of mind or fit, submit a return request within 7 calendar days after delivery. Items must be unworn, unused and unwashed, with original tags and packaging. Trying shoes on indoors is fine; signs of outdoor wear are not eligible for a change-of-mind return.
Our approval is required
Open Your orders in the browser used to place your order, choose Request a return and describe the items, sizes and reason. Our team will review the request and publish its decision and instructions in your order history. Do not send anything back before approval. A request is not automatic approval or a refund.
Return shipping
For approved change-of-mind returns, you pay the return shipping cost. Send the items to the address in your approval instructions using a tracked service. Do not send returns to Nike stores or an address on the original parcel unless our instructions specifically say to do so.
Damaged, incorrect or defective items
Report the problem through a return request and describe what happened. We cover reasonable return shipping for confirmed incorrect, damaged or defective goods when a return is required. The 7-day change-of-mind window does not limit remedies required by applicable law.
Inspection and refunds
After the approved return arrives, we inspect it and post the outcome in your order history. Approved refunds are issued to the original payment method within 10 business days of inspection. Your bank may take additional time to display the credit. Change-of-mind refunds cover the returned items and applicable tax; original delivery charges are not refunded unless required by law.
Your consumer rights
This voluntary policy does not exclude, restrict or replace any non-waivable consumer rights, legal warranties, cancellation rights or remedies under applicable provincial, territorial or federal law. Store review and approval cannot remove those rights.